

Exporting a certificate without the Private Key will only allow you to export the Public Key. Refer to article " Email and Authentication Certificate Support" for a step by step guide using recommended browsers,Ī) The Public Key of an email Certificate can be exported from the browser used to collect the certificate. Users can create a backup of the Private Key along with the Certificate into a PKCS#12 format after collecting the email Certificate. Q) How do I create a backup of my Private Key ?Ī) A Private Key for email Certificates is generated on the client browser at the time the Certificate is requested and remains within the users' system. Refer to article " Email and Authentication Certificate Support" for a step by step guide using recommended browsers, Users can then export the certificate from the browser into a PKCS#12 ( PFX/P12 ) format, which is going to contain the Certificate and its corresponding Private Key. Q) How do I backup my email Certificate ?Ī) After successfully collecting your email certificate, it will then be available in a keystore used by the browser.

Refer to article " How to Collect a Personal Authentication Certificate" for step by step instructions. The certificate must be collected using the same system and with the same browser which was used to initiate the Certificate Request. Q) How do I collect and install my email Certificate ?Ī) Email Certificates are Personal Certificates, which can only be collected using a link sent through a Certificate Collection email. Currently, Chrome and Edge browsers do not support this function, and therefore, unable to initiate an email Certificate request.

Q) Why can't I use Chrome or Edge browsers ?Ī) In order to request an email Certificate, the browser must support a key generation mechanism which is supported by the server. Q) What are the recommended browsers for requesting an email Certificate ?Ī) Internet Explorer and Firefox ESR (version 68.x or earlier) are the recommended browsers for initiating an email Certificate Request. Frequently Asked Questions - Email Certificates
